Full-time Guest Services Manager
A little bit about the job …
Reporting to the Property Manager, the Guest Services Manager provides effective oversight and leadership to the Guest Services team at RockRidge Canyon, a year-round Christian conference and retreat facility located in Princeton, British Columbia, owned and operated by Young Life of Canada for the purpose of reaching teenagers with the Gospel of Jesus Christ. Last season, RockRidge Canyon hosted 17 Young Life camps and over 60 rental groups, totaling almost 7,000 guests.
You will oversee and lead the Guest Services team, leading all aspects of the hospitality, recreational and program features of the property ensuring RockRidge Canyon reflects Young Life’s values of excellence, customer service and professionalism, setting a standard for excellence in service and presentation that exceeds guests’ needs and expectations. You will ensure efficient and timely communication with guest groups such that long-term relationships are developed and sustained. You will support the marketing of RockRidge Canyon’s excess capacity (September to June), growing Young Life’s rental revenue, which sustains Young Life’s ministry programs at RockRidge Canyon.
As an ambassador for Young Life, you ensure RockRidge Canyon’s activities promote, enhance, and protect Young Life’s brand, and boost its reputation with relevant constituents, as well as driving broader awareness. You subscribe to Young Life’s Statement of Faith and abide by its Codes of Conduct.
This is a permanent, full-time position located in Princeton, BC, Canada. The business address and work location are 2000 Willies Ranch Road, Princeton, BC, Canada.
For a copy of the full job description, please visit RockRidgeCanyon.com/careers.
A little bit about us …
RockRidge Canyon is a Young Life of Canada property located in Princeton, BC, Canada. At RockRidge Canyon, teenagers are treated to the resort-quality facilities for which Young Life has become known. Kids can get away from the pressures of everyday life, have fun with friends and their Young Life leaders, and hear the message of God’s love in terms they can understand. Young Life camping involves high adventure, lots of fun, great food and excellent speakers. Each year, more than 2,000 kids from across Canada and as far away as Europe or Asia, spend a week at RockRidge Canyon, having an experience that many describe as the best of their lives. From September through June, when not hosting Young Life camps, RockRidge Canyon rents its excess capacity, serving as a conference and retreat centre for businesses, churches, and schools.
To learn more about RockRidge Canyon – visit RockRidgeCanyon.com.
Since Young Life began in Canada in 1954, our staff and volunteers have cared enough to leave the comfort of their adult worlds and enter the arena of high school and junior high school life. Trained Young Life leaders are committed to friendships with kids – no strings attached. We go where kids are and spend time in their world playing road hockey, going to the mall, watching a basketball game, or heading to the ski hill. Young Life leaders build bridges of friendship in order to “earn the right to be heard.” We are all about communicating God’s love and the Christian message to kids in terms they can understand. Young Life values and respects all young people, and welcomes all teenagers, both junior and senior high, regardless of religious beliefs. With staff in over 40 communities throughout BC, Alberta, Ontario and Quebec, Young Life of Canada employs more than 120 staff, and works with over 500 volunteers.
To learn more about Young Life – visit younglife.ca.
A little bit about you …
You have a vibrant and growing personal relationship with Jesus Christ, and a proven ability to provide effective spiritual leadership.
As an accomplished manager and seasoned leader of teams with diverse responsibilities, you know how to steward resources and achieve excellence consistently amidst shifting priorities and seasonal ebbs and flows. You can guide, supervise, and motivate staff and volunteers to provide exceptional customer service.
You have a degree in hospitality management, recreation administration or other relevant field, and you have three to five years’ management and/or operations experience leading a large team at a camp, retreat centre, or similar guest-oriented operation; or an equivalent combination of education and experience. A minimum two years’ recent experience in a related management role is required. Significant experience successfully marketing a camp, retreat centre or similar guest-oriented operation is required. Demonstrated experience overseeing risk management of recreational activities is required.
Solid knowledge, understanding and experience in Young Life or other youth ministry is preferred. Experience in a faith-based Christian, not-for-profit, or public organization is also an asset.
You have experience managing and monitoring budgets of at least $1 M. You have good knowledge of general financial and accounting principles, and sound human resources principles and practices.
Your oral, written, and interpersonal communication skills will enable you to thrive in this relational ministry environment, and to develop effective and trusting relationships throughout the organization. You apply excellent judgment, and act with integrity and diplomacy. Your seasoned and proactive approach to time management enables you to patiently manage conflicting priorities, effectively plan your work, and complete the myriad tasks required in this position, while keeping a clear head.
You have intermediate proficiency in a Windows based operating environment and MS Office suite. You have a valid Class 5 driver’s license and a clean driver’s abstract. Occupational First Aid Level 1 / CPR-C / AED is required or shall be obtained within your first three months of employment.
All employees of RockRidge Canyon may have unsupervised access to children. Therefore, the successful candidate must provide a current criminal record check as a condition of employment.
Individuals considering employment with RockRidge Canyon must be legally entitled to work in Canada, and subscribe to our Statement of Faith. All employees of RockRidge Canyon must relocate to Princeton, BC and be able to work a flexible schedule according to seasonal operating requirements.
How to ApplyWe provide salary commensurate with your education and experience, group benefits, including an RRSP program, and support for professional development. On site housing may be available for rent at a very reasonable rate. A camp vehicle is provided for work use. If you have questions about this posting, please contact Carolyn Mortensen, Property Manager, RockRidge Canyon at 250 870 9030, ext. 4105, or at firstname.lastname@example.org. Please email your application package to email@example.com, with “Guest Services Manager” in the subject line by Friday, January 27, 2017. Please indicate in your cover letter how you learned of this opportunity. Thank you for your interest in working with Young Life and RockRidge Canyon!
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