MCC Manitoba – Thrift Operations Associate (Term – 13 Months)

The Thrift Operations Associate provides day-to-day operational coordination and relationship support to MCC Manitoba’s network of 16 MCC Thrift Shops across 13 communities. This term role focuses on consistency, communication, operational support, and network coordination, ensuring stability and continuity during the maternity leave period.
The Thrift Operations Associate works closely with thrift shop managers, boards, volunteer leaders, and MCC Manitoba staff to support effective operations, shared learning, and alignment with MCC values.
The Thrift Operations Associate will participate in National Thrift network meetings as it pertains to operational activities of the thrift network.

Qualifications:
All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

• Post-secondary education or equivalent experience in business administration, retail, or non-profit operations
• Strong verbal/written communication and relationship-building skills
• Demonstrated ability to coordinate across multiple stakeholders in a collaborative, non-hierarchical environment
• Strong organizational and problem-solving skills
• Excellent interpersonal skills and willingness to work with others in the social enterprise team to develop a strong and creative team focus.
• Experience in facilitating workshops and coordinating events preferred.
• Understanding of and alignment with MCC’s mission and values
• Ability to travel within Manitoba; valid driver’s license required
• Experience working with volunteers and community-based organizations preferred
• Retail or second-hand sector experience an asset

Key responsibilities:

1. Operations & Network Coordination (50%)

• Serve as the primary day-to-day contact for thrift shop leadership teams with primary focus on operational/governance questions and coordination
• Support consistency in basic operational practices across shops
• Assist managers with problem-solving related to receiving, staffing, workflow, and operational efficiency
• Coordinate and support provincial meetings, working groups, and shared learning opportunities
• Collect and organize operational data and reports for internal use
• Support shared impact reporting and documentation in collaboration with the Social Enterprise Director
• Encourage environmentally sustainable practices in day-to-day operations

2. Relationship & Communication Support (15%)

• Maintain regular communication with all thrift shops to ensure information flow and clarity
• Support collaboration and knowledge-sharing between shops
• Field general inquiries from shops and route strategic, HR, or marketing issues to the appropriate staff
• Participate in national thrift network conversations as they relate to operations and coordination

3. Volunteer & Capacity Support (10%)

• Support volunteer engagement practices by sharing tools, templates, and resources
• Assist with coordination of Volunteer Week and other network-wide volunteer initiatives
• Maintain volunteer systems (e.g., Volgistics) under direction from the Social Enterprise team
• Refer volunteer policy or HR-related matters to HR leadership

4. Communications & Information Sharing (10%)

• Work with the Retail Marketing Assistant to distribute communications and gather shop-level content
• Support internal newsletters, updates, and information sharing for thrift shops
• Ensure shops have access to approved MCC materials and resources

5. Public Presence & Shop Visits (10%)

• Visit each thrift shop regularly to maintain relationships and operational understanding
• Represent MCC Manitoba at AGMs, volunteer appreciation events, and network gatherings
• Support coordination of responses to external thrift-related inquiries and complaints

6. Administrative & Planning Support (5%)

• Assist with coordination of meetings, schedules, and documentation
• Support planning processes as directed by the Social Enterprise Director
• Track expenses and activities related to thrift coordination